QQI Certified Receptionist Course: Enhance Your Front Desk Skills & Career Prospects

QQI Certified Receptionist Online Course

Our 91.8% pass rate for this course is just the beginning. After the online course, you will be able to cover the fundamentals duties of receptionist. Our courses are designed for real-life application.

QQI Receptionist Skills Certification is one of the most sought after qualifications in Ireland.

91.8% Of Our Attendees Pass First Time

Our Learners Get Jobs They Love

Get the
QQI Certified Receptionist Course Brochure & 2024 Timetable Instantly

Full Course Outline

What's Inside the Brochure: Course Format; Trainer Profiles; Testimonials; Full 2024 & Fee.

Early Bird Rates

As you know, we are in the midst of an uncertain and unsettling time. We are offering discounts to try and help in anyway we can.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Looking for a new career path or want to improve your skills?

Our course can help you move forward in your career. It's packed with practical lessons and advice from experts that'll give you the confidence and tools you need for the next step. Whether you're starting fresh or building on what you know, we're here to help you grow and succeed.

You’ve spent years in a role that no longer fulfils you and you're ready for a shift. Our course offers the knowledge and skills necessary to transition confidently into a receptionist position.

After a break from professional life, you're planning to return to the workforce. Our training will validate and update your skill set, ensuring you re-enter the job market with confidence.

Our course provides advanced techniques and modern practices to refine your skills, making you indispensable to your organisation and enhancing your prospects for promotion.

All the benefits of the classroom, delivered in an engaging, live online format

Flexible Learning

Flexible learning options to fit your schedule and learn at your own pace.

Lifetime Access

Lifetime access to pre-recorded course content and course resources.

Networking

Network with like-minded people during interactive exercises and break-out rooms.

Workshop Notes

Notes are yours to keep, you'll take away the full course notes and case studies.

Live Q&A Support

Regular live Q&A support sessions hosted by your trainer.

What our learners are saying

We’ve helped thousands of learners to kickstart enjoyable careers in the administrative industry.

Terri Finn-O'Hegarty

New job as a Receptionist

You can rely on DCM to ensure you complete the course successfully. I have been able to employ the skills and knowledge I acquired from the course to real life situations in my new role as a receptionist in a renowned medical practice.

Majella Lyons

New job as a Receptionist

I was working in hospitality and during the first lockdown, found myself with time on my hands. I found DCM efficient, very encouraging and the course was very well put together. I am now working in a GP Practice, total career change and absolutely love it!

Chance Sewald

Attended Receptionist Course in 2020

Friends of mine have done courses through DCM and couldn't say enough good things. They were extremely helpful as well when I was querying the course. I have now been offered a better job with better money and location so I couldn't recommend the course enough.

Sarah Leonard

Attended Receptionist Course in 2020

I did the course because I wanted to learn about becoming a Receptionist. DCM are fantastic and encourage you all the way. Be patient and also that the staff are there to help, make sure to ask loads of questions if you're not sure about anything.

Breakdown of the QQI Receptionist Course

When you attend this course, you leave with much more than theory. You'll understand how to cover the fundamentals duties of receptionist in the real world.

What You'll Learn

Learn How To Become a Receptionist

Module One & Two

Introduction

Module Three & Four

Legislations & Duties

What You'll Learn:

This interactive certified course will enable receptionists to develop their customer service skills and communication skills within a supportive and encouraging environment. IT will reinforce the importance of their public relations role, raise awareness of the key interpersonal skills essential for their success and help them cope with reception duties as well as admin tasks that might come their way.

After this QQI Level 5 Course you will be able to:

1. Understand the role of a receptionist within an organisation
2. Gain the knowledge to act as a receptionist or front of office representative on behalf of an organisation
3. Gain the skills to operate the various front of office and reception technologies and administrative duties
4. Develop and understand change to relevant legislation and H&S factors
5. Learn the skills to effectively communicate to suit the needs of the customer confidence
6. Prioritise tasks competently and deliver tasks with confidence

Module One - Introduction

1. The role of a receptionist
2. A receptionist's responsibilities
3. What makes a good reception area?

Module Two - Customer Service Excellence

1. Customer service skills
2. Professional communication
3. Reception telephone skills
4. Visitor management
5. Multi-tasking
6. Administration skills
7. Technologies and equipment
8. Service and supplier management

Module Three - Professional Communication Skills

1. Knowing your organisation
2. Legislation
3. Health and Safety

Module Four - Receptionist Duties

1. Hotel reception duties and work place scenarios
2. Commercial reception duties and work place scenarios
3. Reception duties and work place scenarios
4. Gym reception duties and work place scenarios

What sets DCM Learning apart?

91.8% Of our learners pass the QQI certified course first time

3,921 learners attended the QQI Receptionist Course over the past 2 years

Our Support Team

What Makes <strong>Integral Learning </strong>Stand Apart?

Our Numbers

Get Certified. Get Ahead.
Boost Your Credibility & Advance Your Career

QQI, Quality and Qualifications Ireland

QQI (Quality and Qualifications Ireland) is an independent State agency responsible for promoting quality and accountability in education and training services in Ireland. It was established in 2012 by the Qualifications and Quality Assurance (Education and Training) Act 2012. QQI's role is to promote, maintain and develop the Irish National Framework of Qualifications (NFQ)

About DCM Learning

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation with specialisation in learning and development. The company works closely with industry to define the skills and qualifications required to thrive. Our courses are taught by expert trainers.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered.

Got Questions?
Ask Us Anything.

How can we help?

You’ve got some questions and we’ve got plenty of answers. Ask us about the course, the price, the certification, future opportunities … anything we can help with! Don’t be shy - we promise we’re really nice.

547The number of companies
we delivered QQI training with last year

73% of companies
who returned for additional training

2615 Full Time Training Consultants plus 11 support staff

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Our Locations

Dublin | Fitzwilliam Business Centre 26 Upper Pembroke Street, Dublin 2
Phone: 01 5241338

Cork | Atrium Business Centre, Blackpool Business Park, Co. Cork
Phone: 021 2429691

Drogheda | Ardmell Centre, Unit 1, Second Floor, Upper Mell, Drogheda, Co. Louth A92 FK2A
Phone: 041 9865679

QQI Certified Receptionist Online Course

Our Learners Get Jobs They Love

Get the QQI Certified Receptionist Course Brochure & 2024 Timetable Instantly

Full Course Outline

Early Bird Rates

Customer Stories

Looking for a new career path or want to improve your skills?

All the benefits of the classroom, delivered in an engaging, live online format

Flexible Learning

Lifetime Access

Networking

Workshop Notes

Live Q&A Support

What our learners are saying

Terri Finn-O'Hegarty

New job as a Receptionist

Majella Lyons

New job as a Receptionist

Chance Sewald

Attended Receptionist Course in 2020

Sarah Leonard

Attended Receptionist Course in 2020

Breakdown of the QQI Receptionist Course

What You'll Learn

Module One & Two

Module Three & Four

What You'll Learn:

After this QQI Level 5 Course you will be able to:

Module One - Introduction

Module Two - Customer Service Excellence

Module Three - Professional Communication Skills

Module Four - Receptionist Duties

What sets DCM Learning apart?

Our Support Team

Our Numbers

Get Certified. Get Ahead.Boost Your Credibility & Advance Your Career

QQI, Quality and Qualifications Ireland

About DCM Learning

Our Support Team

Got Questions?Ask Us Anything.

How can we help?

Trusted by

Our Locations

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Get the
QQI Certified Receptionist Course Brochure & 2024 Timetable Instantly

Get Certified. Get Ahead.
Boost Your Credibility & Advance Your Career

Got Questions?
Ask Us Anything.

Get the Full Course
Brochure & 2024 Timetable
Instantly